Returns, Shipping Info, & Mail Order
Return Policy
Items may be returned within 30 days if they are in new condition and in original packaging. No returns or refunds on cane or reeds unless damaged during shipping. Reeds damaged during shipping must be returned within 7 days. It is your responsibility to inform us if you do not receive your order. We will not be responsible for lost packages which are not reported to us within 5 weeks of the order date.
Shipping Pricing and Policy
Domestic (USA) Shipping and handling:Up to $75…………………… $6.00$76-100…………………….. $7.00over $100………………….. $10.00(Additional charges may apply for orders shipped outside the U.S.)
Please allow 2-3 weeks delivery time for oboe and English horn reeds. Other items will normally be sent within 1-2 business days. Paying by echeck instead of credit or debit card will cause approximately a 5 day delay in shipping. We use US mail. It may take 7-10 days for items to arrive after they are sent. The average time is 3 days. If you require RUSH delivery, please email us to discuss your special needs.